Optimizing Corporate Efficiencies
By Arthur J. Riel
Proven methodologies from 40+ years of IT and BPO optimization—$500M+ in documented savings.
About the Book
Optimizing Corporate Efficiencies distills more than 40 years of hands-on experience in IT and BPO optimization into a single, actionable playbook. Arthur J. Riel has led and advised programs that delivered $500M+ in documented savings, created 12 Global Capability Centers, and transformed how Fortune 500 and global institutions manage cost and capability.
Whether you are a CEO, CFO, CIO, or operating partner, this book gives you the frameworks, case evidence, and implementation steps to find and capture the 10–45% of waste hiding in your IT and BPO budgets.
The Coefficient Group's methodology is aligned with "Optimizing Organizational Efficiency" by Arthur J. Riel (to be published later in 2026).
What You'll Learn
Eight areas that define world-class corporate efficiency programs
The hidden cost of inefficiency
Vendor management and rationalization
Labor optimization and the Global Capability Center (GCC) model
Infrastructure and cloud
Solutions landscape and rationalization
Governance that sticks
AI and the next wave of efficiency
Implementation playbook
Chapter Overview
- 1The Hidden Cost of Inefficiency
- 2Vendor Management and Rationalization
- 3Labor Optimization and the GCC Model
- 4Infrastructure and Cloud
- 5Solutions Landscape and Rationalization
- 6Governance That Sticks
- 7AI and the Next Wave of Efficiency
- 8Implementation Playbook
Who Should Read This
Leaders who own or influence IT and BPO strategy, cost, and transformation.
About the Author
Arthur J. Riel
Arthur J. Riel is Co-Founder & Managing Partner of The Coefficient Group and has spent 40+ years driving IT and business process optimization at scale. His experience includes leadership and advisory roles at a Global Financial Services Institution and a Fortune 500 Financial Services Company, where he helped design and execute programs that delivered $500M+ in savings and established 12 Global Capability Centers with 3,000+ FTE and industry-leading retention.
He has advised Fortune 500 and global institutions on vendor rationalization, labor optimization, infrastructure transformation, and governance. This book is a direct reflection of the methodologies and lessons from those engagements.
Free Pre-Publication Copy
Get the full manuscript as a PDF before the official release.
Speaking & Workshops
The Coefficient Group offers keynotes, workshops, and executive sessions on corporate efficiency, GCC strategy, and implementation. Topics can be tailored to your leadership team, board, or operating partners.
Inquire about speaking